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Videos uploaded by user “NOWsupport”
CMDB | Overview
 
09:02
Provides an overview of the configuration management database (CMDB). Applies to all supported ServiceNow releases as of Helsinki Role required: admin For best video quality, increase your player resolution to 1080p. ServiceNow product documentation: Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 27206 NOWsupport
MID Server | Overview
 
02:40
Overview of the ServiceNow MID Server. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. For more information on the MID Server, see: ServiceNow product documentation: MID Server: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/mid-server/reference/r-MIDServer.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 12464 NOWsupport
Configuring Inbound Email Actions and Notifications
 
06:31
How to configure inbound email actions and notifications. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: ♣ Configuring inbound email actions ♣ Configuring email notifications For more information on configuring inbound email actions and notifications, see: ServiceNow product documentation: Inbound email actions: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html Create an email notification: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/notification/task/t_CreateANotification.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 23789 NOWsupport
Change Management Overview
 
08:04
Provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil or change_manager For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to change management 2:55 Types of change 4:04 Creating and working change requests 6:04 Improving efficiency through standard changes For more information on change management, see: Quick Start—An Overview of ITIL Service Transition: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-service-transition.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Change types: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/change-types.html State model and transitions: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ChangeStateModel.html Standard change catalog: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_StandardChangeCatalogPlugin.html ServiceNow knowledge articles (log in to HI): ITSM Process Guides: https://hi.service-now.com/kb_view.do?sysparm_article=KB0621384 ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 28042 NOWsupport
Problem Management Overview
 
09:29
Provides an introduction to problem management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates problem management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to problem management 02:36 Creating a problem 04:20 Checking dependencies 05:18 Creating problem tasks to initiate root cause analysis 05:55 Communicating a workaround 06:48 Posting knowledge 07:11 Creating a change request from a problem 07:46 Closing a problem and related incidents For more information on problem management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Problem Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html Resolve related incidents from a problem: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/task/t_CloseRelatedIncFromAPRB.html#t_CloseRelatedIncFromAPRB Dependency Views map: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/business-service-management-map-ng/concept/c_NextGenBSMMaps.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 26721 NOWsupport
Planning for Discovery
 
03:03
Provides an overview of Discovery on the ServiceNow platform, additional capabilities available with Service Mapping, and planning for Discovery. Applies to ServiceNow releases starting with Jakarta. For best video quality, increase your player resolution to 1080p. This video covers: 00:21 What is Discovery? 01:00 Discovery communications 01:29 Additional capabilities with Service Mapping 02:18 Planning for Discovery For more information on Discovery, see: ServiceNow product documentation: Discovery: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/reference/r-discovery.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8684 NOWsupport
Getting Started with Client Scripts
 
05:40
Basic concepts and tips for client-side scripts. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: ♣ Introduction to client scripts ♣ Client script types ♣ Client script application program interfaces (APIs) ♣ Best practices For more information on client scripts, see: ServiceNow product documentation: Client scripts: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/script/client-scripts/reference/r_ClientScripting.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 22269 NOWsupport
Business Rules
 
06:58
Provides an overview of the features for configuring business rules. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin For best video quality, increase your player resolution to 1080p. For more information on configuring business rules, see: ServiceNow product documentation: Business rules: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/script/business-rules/concept/c_BusinessRules.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 28951 NOWsupport
Performing Basic Setup in Your Instance
 
04:00
For best video quality, increase your player resolution to 1080p. Provides an overview of the basic procedures for setting up your ServiceNow instance. Role required: admin For more information on Basic Setup, see: ServiceNow product documentation: Configure logo, colors and system defaults for UI16: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/task/t_ConfigureLogoColorsSysDfltsUI16.html Enable basic email: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/reference-pages/task/t_ConfiguringStandardEmail.html Welcome page content: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/concept/c_WelcomePageContent.html ITSM guided setup: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/itsm_guided_setup/concept/c_ITSMGuidedSetup.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 25557 NOWsupport
Creating Service Catalog Record Producers
 
07:33
Provides an overview of record producers in the Service Catalog: what they are, and how to create them and define variables and templates for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. This video covers: 0:31 Overview of record producers 1:10 Creating record producers 3:47 Defining variables for record producers 6:20 Defining templates for record producers For more information on creating service catalog items, see: ServiceNow product documentation: Create a record producer https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/incident_management/task/t_CreateARecordProducer.html Create a record producer to log incidents https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/task/t_CreateARecordProducer.html Create a record producer with a template https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/incident_management/task/t_CreateRecProducWithTempl.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 15978 NOWsupport
Setting Up a MID Server
 
08:03
How to use the ITOM MID Server Guided Setup to install a MID Server. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. Role required: admin For best video quality, increase your player resolution to 1080p. This video covers: 1:28 Creating a MID Server user 1:48 Downloading and installing the MID Server software 3:35 Validating the MID Server 4:37 Adding SNMP credentials 5:36 Assigning IP address ranges for subnets For more information on installing a MID Server, see: ServiceNow product documentation: MID Server Installation: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/mid-server/concept/c_MIDServerInstallation.html MID Server IP range auto-assignment: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/mid-server/concept/mid-servers-auto-assignment.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 15053 NOWsupport
Incident Management Overview
 
11:41
Provides an introduction to incident management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates incident management on the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to incident management 03:32 Creating an incident 04:17 Working on an incident 06:19 Resolving, closing, and reopening an incident 06:41 Creating a knowledge base article from an incident 07:37 Escalating an incident 10:42 Creating a problem or change from an incident For more information on incident management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Incident Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/c_IncidentManagement.html Incident Management process: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/incident-management-process.html Log an incident: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/task/log-incident.html Work on incidents: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/work-on-incidents.html Incident resolution and closure: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/c_IncidentResolutionAndRecovery.html Incident monitoring and tracking: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/concept/incident-monitor-track.html Create knowledge from an incident or problem: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/knowledge-management/task/t_ApproveKnowledgeSubmission.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 42445 NOWsupport
ServiceNow Express Asset and Configuration Management | Configuration Items and their Relationships
 
04:50
For best video quality, increase your player resolution to 1080p. Demonstrates how to create configuration items and define relationships between them in ServiceNow Express. Applies to the Istanbul release of ServiceNow Express. May apply to future releases as well. For more information on ServiceNow Express, see: ServiceNow Express product documentation: Express Documentation: https://express.servicenow.com/support/documentation/ ServiceNow Express Videos: https://express.servicenow.com/support/videos/ ServiceNow Express Blogs: https://express.servicenow.com/support/blog/ ServiceNow Express Forums: https://express.servicenow.com/support/forums For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8279 NOWsupport
Getting Started with the ITIL Role
 
11:38
Looks at the incident management, problem management, and change management components of the information technology service management (ITSM) process. Demonstrates how users with the ITIL role manage incidents, problems, and changes in the ServiceNow platform. Applies to all supported ServiceNow releases as of Istanbul. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 0:24 The IT service management process 1:48 Capabilities of users with the ITIL role 3:32 Working an incident assigned to you 5:33 Selecting which incident to work on 8:14 Working a problem 10:03 Creating a change request 10:41 Viewing the Incident Overview dashboard For more information on the ITIL role, see: ServiceNow product documentation: ITIL: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Desk: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-desk/concept/c_UsingTheServiceDesk.html Incident Management: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/concept/c_IncidentManagement.html Incident priority: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/reference/r_PrioritizationOfIncidents.html Incident promotion: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/concept/c_IncidentPromotion.html Problem Management: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html Change Management: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow knowledge articles: ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 33638 NOWsupport
Reporting | Creating a Report
 
05:18
Shows how to create new reports in the report designer, introduced in the Jakarta release. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. Role required: admin For best video quality, increase your player resolution to 1080p. For more information on creating a report, see: ServiceNow product documentation: Create a report: https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/report-types-creation-details.html https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/reporting-landing-page.html   ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 28322 NOWsupport
Creating Service Catalog Items
 
06:35
Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on creating service catalog items, see: ServiceNow product documentation: Service catalog items: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html Create a catalog item: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 25666 NOWsupport
Overview of the ServiceNow User Interface
 
04:29
For best video quality, increase your player resolution to 1080p. Provides an overview of the ServiceNow user interface (UI), introducing the main screen elements and taking a detailed look at the banner options. Applies to the Helsinki release of ServiceNow. May apply to future releases as well. Role required: any; some features require admin This video covers: 0:31 Main screen elements 1:03 Banner options 1:03 User menu 2:15 Search 3:06 Connect 3:15 Help 3:29 System settings for logged-in user 3:51 Banner logo and text For more information on the main screen elements and banner frame, see: ServiceNow product documentation: Navigation and the user interface: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html UI16 banner frame: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/navigation-and-ui/reference/r_UI16BannerFrame.html Global text search: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/use/searching/concept/c_GlobalTextSearch.html Connect chat: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/use/collaboration/concept/c_Collaboration.html Introduction to searching: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/use/searching/concept/c_IntroductionToSearching.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 49082 NOWsupport
Creating Service Catalog Execution Plans and Workflows
 
10:56
Introduces request fulfillment in Service Catalog, provides a comparison of execution plans versus workflows, and demonstrates creating an execution plan and a workflow. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: various For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to service catalog request fulfillment 1:12 Execution plans versus workflows 2:39 Creating an execution plan 5:53 Creating a workflow For more information on Service Catalog execution plans and workflows, see: ServiceNow product documentation: Service Catalog request fulfillment: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Create an execution plan: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateAnExecutionPlan.html Use a script to approve an execution plan https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/script/server-scripting/task/t_UseScriptApproveAnExecutionPlan.html Create a new catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateANewServiceCatalogWorkflow.html Add an activity to a catalog workflow: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_AddActiviToServiceCataWorkflow.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 28966 NOWsupport
Application Menus and Modules
 
04:15
For best video quality, increase your player resolution to 1080p. Provides an overview of the features for configuring application menus and modules in a ServiceNow instance. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin For more information on configuring application menus and modules, see: ServiceNow product documentation: Enable or disable an application menu or module: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/task/t_EnDisableAppMenuOrMod.html Grant a role access to applications and modules: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/roles/task/t_GrantARoleAccessToAppsAndModules.html Create an application menu: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/task/t_CreateAnApplicationMenu.html Create a module: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/navigation-and-ui/task/t_CreateAModule.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 12274 NOWsupport
ITSM Overview | ServiceNow ITSM Process
 
11:21
Provides a quick overview of the information technology service management (ITSM) process, as implemented in the ServiceNow platform. Demonstrates how the core applications—Incident, Problem, Change, Service Catalog, and Configuration—come into play as fulfillers handle and track service requests through to resolution. Applies to all supported ServiceNow releases as of Kingston. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Core applications 02:43 Service catalog 03:47 Incident management 08:15 Problem management 09:34 Change Management For more information on the ServiceNow ITSM process, see: ServiceNow product documentation: IT Service Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html ITIL: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html Incident Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/incident-management-process.html Problem Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html#conceptoyg5sgy4 Change Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Agent Intelligence: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/agent-intelligence/concept/agent-intelligence.html Other documents: Investing in ITIL-Aligned ITSM Technology: https://www.servicenow.com/lpebk/investing-in-itil-aligned-itsm-technology.html Intelligent Automation Engine: https://www.servicenow.com/now-platform/intelligent-automation-engine.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 35797 NOWsupport
Service Portal | Anatomy of a Widget
 
05:29
Provides an overview of service portal widgets and their components, and the life cycle of a widget. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin or sp_admin This video covers: 0:20 What’s a widget? 0:41 Widget components 3:11 Widget life cycle For best video quality, increase your player resolution to 1080p. For more information on service portal, see: ServiceNow product documentation: Service Portal: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/build/service-portal/concept/c_ServicePortal.html Service Portal: What to know before you begin: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/build/service-portal/concept/sp-what-to-know.html Widget scripting: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/build/service-portal/concept/c_Scripting.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 10926 NOWsupport
Setting Up Discovery | Kingston
 
10:29
Describes how to set up Discovery on the ServiceNow platform in the Kingston release. Applies to ServiceNow releases starting with Kingston. Role required: admin or discovery_admin For best video quality, increase your player resolution to 1080p. This video covers: 00:21 Selecting IP addresses and ranges 01:11 Gathering credentials 01:28 Setting up Discovery in the ITOM Guided Setup 07:28 Testing Discovery setup using Quick Discovery 08:04 Discovery Phases For more information on Discovery, see: ServiceNow product documentation: Discovery: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/concept/discovery-setup.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Discovery Training: https://www.servicenow.com/services/training-and-certification/discovery.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8102 NOWsupport
Agile | Introduction
 
02:18
Introduction to the ServiceNow ITBM Agile 2.0 application. Applies to UI16, the latest version of the user interface, in the London release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: none For best video quality, increase your player resolution to 1080p. For more information, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/agile-development/concept/agile-development.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3877 NOWsupport
ITOM Overview
 
03:36
Provides an overview of the applications within the IT Operations Management (ITOM) product and how they work together, including MID Server, Discovery, Service Mapping, Event Management, and Cloud Management. Applies to ServiceNow releases starting with Jakarta. For best video quality, increase your player resolution to 1080p. This video covers: 0:42 Credentials 0:51 MID Server 1:10 Discovery 1:40 Service Mapping 2:04 Event Management 2:26 Cloud Management For more information on ITOM, see: IT Operations Management: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/it-operations-management/reference/r_ITOMApplications.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 6712 NOWsupport
Reporting | Advanced Report Building
 
05:33
Provides advanced techniques to building reports with the report designer for Jakarta. Applies to ServiceNow releases starting with Jakarta Role required: admin For best video quality, increase your player resolution to 1080p. This video covers: 00:39 Creating report sources 02:55 Using report data from fields in related tables 03:40 Using related lists For more information on Distributing reports, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/report-types-creation-details.html  https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/reporting-landing-page.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 11923 NOWsupport
Change Management | Creating a Change Request
 
07:08
How to create a change request. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 0:22 Introduction 1:20 Creating the change request 3:14 Adding tasks and other information For more information on change management, see: ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 14978 NOWsupport
Creating UI Policies
 
04:59
For best video quality, increase your player resolution to 1080p. This video provides an overview of configuring ServiceNow user interface (UI) policies.. This video applies to the Istanbul release of ServiceNow. It may apply to future releases as well. For more information on creating UI policies, see: ServiceNow product documentation: Create a UI policy: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/form-administration/task/t_CreateAUIPolicy.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 5523 NOWsupport
Service Catalog Administration Overview
 
06:53
Provides an overview of ServiceNow service catalog administration. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin or catalog_admin For best video quality, increase your player resolution to 1080p. For more information on service catalog administration, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Service Catalog Management roles: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/reference/r_ServiceCatalogManagementRoles.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 26576 NOWsupport
Change Management | Completing a Change
 
03:31
How to complete a change. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 0:20 Completing change tasks 2:42 Closing the related problem For more information on change management, see: ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 7492 NOWsupport
Service Portal | What's in a Portal
 
06:38
For best video quality, increase your player resolution to 1080p. Provides an overview of service portals and their components: the portal itself, pages, widgets, and widget instances. Also describes the differences between service portals and the Content Management System, or CMS. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin or sp_admin This video covers: 00:24 What’s a service portal? 00:48 Service portal components 01:05 Portal 02:05 Page 03:39 Widget 04:26 Widget instance 05:02 Service portal vs. Content Management System (CMS) For more information on service portal, see: ServiceNow product documentation: Service Portal: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/build/service-portal/concept/c_ServicePortal.html Service Portal: What to know before you begin: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/build/service-portal/concept/sp-what-to-know.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 28870 NOWsupport
Working with Dashboards
 
06:35
Provides an overview of the Dashboard feature in Jakarta and forward. Applies to Jakarta release of ServiceNow and all versions moving forward. Role required: users with any role can create responsive dashboards For best video quality, increase your player resolution to 1080p. This video covers: 00:49 Flexible Layouts 02:22 Add Multiple Tabs 02:45 Sharing Dashboards 03:48 Converting Homepages to dashboards 05:08 Set Dashboards as your home 05:33 Enablement For more information on working with dashboards, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/dashboards/reference/dashboards-landing-page.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 19624 NOWsupport
ServiceNow Express | LDAP Setup
 
10:20
For best video quality, increase your player resolution to 1080p. Learn how to provision users and other records from a AD environment using the LDAP interface in the Helsinki release of ServiceNow Express. For more information, see: ServiceNow product documentation: https://express.servicenow.com/support/documentation/ ServiceNow Community: https://express.servicenow.com/support/forums/ For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 10789 NOWsupport
Customer Service Management (CSM) Overview
 
05:01
Overview of the Customer Service Management (CSM) application. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: ♣ Activating the CSM application ♣ CSM interaction between customer and agent For more information on CSM, see: ServiceNow product documentation: Customer Service Management: https://docs.servicenow.com/bundle/istanbul-service-management-for-the-enterprise/page/product/customer-service-management/concept/c_CustomerServiceManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 12124 NOWsupport
Access Control Lists (ACLs) Overview
 
02:44
For best video quality, increase your player resolution to 1080p. This video is an overview of access control lists (ACLs). This video applies to the Istanbul release of ServiceNow. It may apply to future releases as well. For more information on ACLs, see: ServiceNow product documentation: Access control rules: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/contextual-security/concept/access-control-rules.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 10118 NOWsupport
Getting Started with the Automated Test Framework (ATF)
 
05:10
Covers the basics of the Automated Test Framework (ATF) in the ServiceNow platform. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. Role required: admin, atf_test_admin, atf_test_designer For best video quality, increase your player resolution to 1080p. This video covers: 00:23 What is the Automated Test Framework? 02:04 Types of test steps 04:12 Getting started with the Automated Test Framework For more information on the Automated Test Framework, see: ServiceNow product documentation: Getting Started with the Automated Test Framework: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/auto-test-framework/concept/atf-intro.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 7107 NOWsupport
Assessments, Surveys, and Quizzes | Overview
 
06:04
Explains the differences among assessments, surveys, and quizzes, and when to use each. It also provides a quick look at the three stages in the survey process: designing, sharing, and evaluating. Applies to ServiceNow releases starting with Kingston. Some features shown in this video also apply to earlier releases. Role required: assessment_admin (for Assessments); survey_admin (for Survey Management) For best video quality, increase your player resolution to 1080p. This video covers: 0:29 When to use assessments, surveys, and quizzes 2:28 Designing surveys 3:38 Assigning surveys 4:56 Viewing survey results For more information on assessments, surveys, and quizzes, see: ServiceNow product documentation: Assessments: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/assessments/reference/r_Assessments.html Survey management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/survey-administration/reference/r_SurveyManagementLandingPage.html Quizzes: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/assessments/concept/c_Quizzes_1.html Set up and administer quizzes: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/assessments/task/t_QuizProcess_1.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome When to use surveys vs. assessments: https://community.servicenow.com/community/it-service-management/blog/2017/08/17/when-to-use-surveys-vs-assessment ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 7070 NOWsupport
Setting Up Discovery | Jakarta
 
07:51
Describes how to set up Discovery on the ServiceNow platform in the Jakarta release. Applies to ServiceNow releases starting with Jakarta. Role required: admin or discovery_admin For best video quality, increase your player resolution to 1080p. This video covers: (0:21) Selecting IP addresses and ranges (1:10) Gathering credentials (1:26) Setting up Discovery in the ITOM Guided Setup (4:27) Testing Discovery setup using Quick Discovery (5:27) Discovery Phases For more information on Discovery, see: ServiceNow product documentation: Discovery: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/reference/r-discovery.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Discovery Training: https://www.servicenow.com/services/training-and-certification/discovery.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8722 NOWsupport
Form Layout and Design
 
07:27
Provides an overview of form views, form layout and form design. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin or personalize_form For best video quality, increase your player resolution to 1080p. This video covers: 0:19 Understanding form views 0:49 Configuring form layout 3:14 Designing forms 6:12 Configuring related lists in forms For more information on forms, see: ServiceNow product documentation: Form design: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/form-administration/concept/c_FormDesign.html Configure a form: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/form-administration/task/t_ConfigureAForm.html Related lists: https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/using-forms/concept/c_RelatedLists.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 20056 NOWsupport
ServiceNow Express | SLAs
 
05:21
For best video quality, increase your player resolution to 1080p. Provides an overview of the ServiceNow Express features for configuring service level agreements (SLAs) for incident management. Applies to the Helsinki release of ServiceNow Express. May apply to future releases as well. For more information on ServiceNow Express, see: ServiceNow Express product documentation: Express Documentation: https://express.servicenow.com/support/documentation/ ServiceNow Express Videos: https://express.servicenow.com/support/videos/ ServiceNow Express Blogs: https://express.servicenow.com/support/blogs/ ServiceNow Express Forums: https://express.servicenow.com/support/forums For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 6709 NOWsupport
Reporting | Drilldowns and Datasets
 
04:30
Demonstrates how to create drilldowns and datasets in the report creation tool. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. Role required: admin For best video quality, increase your player resolution to 1080p. For more information on creating reports, see: ServiceNow product documentation: : Create a report: https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/report-types-creation-details.html  https://docs.servicenow.com/bundle/jakarta-performance-analytics-and-reporting/page/use/reporting/reference/reporting-landing-page.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8344 NOWsupport
PPM | Demand Management
 
05:44
Defines and explains the purpose of the Demand Management application, and demonstrates a demand moving through all six stages from draft to complete. Applies to ServiceNow releases starting with Kingston. Role required: Demand Manager For best video quality, increase your player resolution to 1080p. This video covers: 00:19 Demand Management purpose 01:09 Demand workflow 03:49 Engaging stakeholders 04:12 Demand prioritization 04:50 Decision workflow ServiceNow product documentation: Demand Management: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/planning-and-policy/concept/c_DemandManagement.html Resource Plans: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/resource-management/concept/c_ResourcePlans.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 5202 NOWsupport
Running Discovery with Horizontal Pattern
 
08:49
For best video quality, increase your player resolution to 1080p. This video demonstrates setting up Horizontal Discovery using Patterns, and applies to ServiceNow releases starting with Helsinki. Role required: admin, discovery_admin This video covers: ♣ 00:27 Intro to Patterns ♣ 00:47 Creating CI Tables ♣ 02:30 Classification ♣ 03:15 Creating a Pattern and Pattern Designer ♣ 06:54 Running Discovery with Pattern and Pattern log For more information on Creating CI Tables, see: ServiceNow product documentation: Create a CI type for Service Mapping and Discovery: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/product/service-mapping/task/t_CreateCITypeForSM.html For more information on Classification, see: ServiceNow product documentation: Create a Discovery process classification: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/product/discovery/task/t_CreateAProcessClassification.html#t_CreateAProcessClassification Create a Discovery CI classification: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/product/discovery/task/create-discovery-ci-classification.html#create-discovery-ci-classification For more information on Creating a Pattern and Pattern Designer see: ServiceNow product documentation: Create a pattern: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/product/service-mapping/task/t_CreatePatternPatDef.html Define discovery steps: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/product/service-mapping/task/t_DefineDiscoveryStepsPatDef.html Finalize a pattern: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/product/service-mapping/task/t_FinalizePatternPatDef.html For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 4638 NOWsupport
Creating Service Catalog Categories
 
05:42
Introduces creating categories in a ServiceNow Service Catalog. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on Service Catalog categories, see: ServiceNow product documentation: Service catalog categories: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogCategories.html Create a category: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateACategory.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 15286 NOWsupport
ServiceNow Express | Outbound REST
 
16:47
For best video quality, increase your player resolution to 1080p. Learn how to use the outbound REST functionality in Express, including integrating into 3rd party systems, other instances, and even the same instance. For more information, see: ServiceNow product documentation: https://express.servicenow.com/support/documentation/ ServiceNow Community: https://express.servicenow.com/support/forums/ For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 7390 NOWsupport
Agile | Development
 
05:53
Features for managing Agile development efforts using the ServiceNow ITBM Agile 2.0 application. Applies to UI16, the latest version of the user interface, in the London release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: Various—see video. For best video quality, increase your player resolution to 1080p. This video covers: 0:44 Creating stories 2:14 Planning backlogs 3:28 Planning sprints 4:50 Tracking progress For more information, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/agile-development/concept/agile-development.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3978 NOWsupport
Flow Designer | Creating Your First Flow
 
07:11
Demonstrates how to create a flow in the Flow Designer. Applies to ServiceNow releases starting with Kingston. Role required: flow_designer For best video quality, increase your player resolution to 1080p. This video covers: (00:18) Quick overview of Flow Designer (00:58) Creating your first flow (06:02) Testing a flow For more information on Flow Designer, see: ServiceNow product documentation: Flow Designer: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/flow-designer/concept/flow-designer.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome https://community.servicenow.com/community/service-automation-platform ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 8638 NOWsupport
Getting Started with the Application Navigator
 
04:10
For best video quality, increase your player resolution to 1080p. Provides an overview of the ServiceNow application navigator, introducing its main elements and features. Applies to the Helsinki release of ServiceNow. May apply to future releases as well. This video covers: 0:23 Main elements 0:49 Applications and modules 1:44 Navigation filter 2:31 Favorites 3:31 History For more information on the application navigator, see: ServiceNow product documentation: Application navigator: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/use/navigation/concept/c_ApplicationNavigation.html UI16 application navigator: https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/use/navigation/concept/c_UI16ApplicationNavigator.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 20615 NOWsupport
Developing Applications on the ServiceNow Platform with Studio IDE
 
04:37
For best video quality, increase your player resolution to 1080p. See how ServiceNow Studio IDE and Platform services transform developer productivity Applies to ServiceNow releases starting with Geneva This video covers: 1:08 Studio: Key Features 3:25 ServiceNow Platform Services 4:03 Managed App Publishing with Scoped Apps Role required: Admin For more information on Studio, see: ServiceNow Developer Program: https://developer.servicenow.com/ ServiceNow Developer Community: https://community.servicenow.com/community/develop For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 7841 NOWsupport
Incident Management | Major Incident Management
 
13:43
Provides an overview of the Major Incident Management in the ServiceNow Platform. Applies to all supported software releases starting with Kingston. Role required: major_incident_manager, itil For best video quality, increase your player resolution to 1080p. This video covers: Major Incident Management For more information on Major Incident Management, see: ServiceNow product documentation: Major Incident Management Process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/major-incident-management-process.html Incident Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/c_IncidentManagement.html Major Incident Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/major-incident-management.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 20733 NOWsupport
Cloud Management | Introduction
 
05:43
Introduces Cloud Management in the ServiceNow platform, and covers top-level use cases: cost and visibility, self-service, governance, and the cloud blueprint designer. Applies to ServiceNow releases starting with Jakarta. Role required: various For best video quality, increase your player resolution to 1080p. This video covers: 0:21 What is Cloud Management? 0:40 Cost and visibility 1:24 Self-service 3:19 Governance 4:27 Cloud blueprint designer For more information on Cloud Management, see: ServiceNow product documentation: Cloud Management: https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/cloud-management-v2/concept/cloud-management-v2-landing-page.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 6292 NOWsupport