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Custom request templates in ServiceDesk Plus

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ServiceDesk Plus (http://servicedeskplus.com) is a game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video is one of a series of tutorials to help you get the most out of ServiceDesk Plus. ServiceDesk Plus lets technicians create custom incident and service request templates to ensure that all relevant information are collected right at the time of ticket creation. In this video we will take you through, 00:26 - Incident templates 02:51 - User groups 06:05 - Service templates 6:20 - Service catalog 15:40 - Tasks & task dependencies 17:46 - Field and form rules Check out Cloud & On Premise ServiceDesk Plus help desk software here: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
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Text Comments (1)
Yasaman S (4 months ago)
How can I hide service fields from requester? for example we don't need asset to show on the requester template...

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